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“You make a living by what you get. You make a life by what you give.” ~Winston Churchill


Eleanor Cotton
Eleanor Cotton

Paula Restrepo's Blog


Using Twist in the Literature Community

Twist & Project Communication 

If you started a new literature community project in the last week, you may have noticed that we are starting to use Twist for project communication. We've had some questions pop up as a result, so I thought we'd answer those so they can benefit others in a FAQ style blog post!
  
 How do I access the Project channel in Twist?
 You can access the project channel by clicking the Discussion Group tab in your project site. It will pop open another browser tab with your project channel.

How do I post messages in the Twist project channel?
Please click the Project Updates thread and type in your comment in the field at the bottom, then click Post. Please don't start a new thread each time you post.
Remember to use @mentions (@ then type in the person's name you wish to notify in particular).
You can start a new thread, but only if it's a new subject you want to keep separate like pronunciation issues, OCR errors, etc.


Where do I find project channels for Textbook Community projects?
We have not yet moved textbook community project communication to Twist. They will still use Google Hangouts which are accessed using the Hangouts link at the project site.


Twist screenshot showing channel list on left

I'm lost...where do I find my project channel?
If you logged into Twist directly instead of coming to it through the project site and can't find your project channel, remember to look in Channels. It will start with Project and channels are listed in alphabetical order:
If you use Twist on a mobile device or smaller screen, the channels may not appear until you hover over/tap the left side of the app.


Why are we doing this again? (I don't like change!)
Our communication methods prior to Twist had several issues, i.e., user caps on Google hangouts, login issues and user conflicts with Google Groups, inability to edit or delete comments in Google hangouts, etc.
We really appreciate your understanding and patience so much as we make this switch!


How will I know when my narrator/listener makes a post?
If they used an @mention with your name and you set Twist to email you when you have an @mention post, you should receive an email notification from Twist when there's a new post. Notification settings are accessible using the bell icon at top right in the Twist app.


When I click on the Discussion Group tab, it asks me to login. I click Google login and it closes immediately.
This is a known bug in Twist when you use Google login in the Chrome browser that is not logged into a Google account. Twist is aware of the issue and should fix it soon. In the meantime, there are two remedies you can use:

  • Sign into Chrome with the Google account you want to use in Twist:
    • Open Chrome.
    • In the top right, click the button with your name or People icon.
    • Click Sign in to Chrome.
    • Sign in with your Google Account.
    • Note that if you have multiple accounts, you can create a new Chrome profile for each account and switch between them using the profile icon at top right; or
  • Log into Twist by typing in your Google account. You'll need to follow this procedure to set your Twist password initially:
    • Enter your Google account email in the email field;
    • Click Continue with email button;
    • Click Forgot your password? link, 
    • Check your email and click the Reset your password button in the email from Twist Support;
    • Enter your desired password;
    • Then use that email login option each time you initially go to Twist. 
 
Thanks again for joining us on Twist and learning this new communication tool! We appreciate you so much and please reach out to vol-support@learningally.org with any additional questions or concerns about Twist!

Introducing Twist...a new way to communicate!

Let's Twist!

As you've probably heard, we’ve seen a lot of new volunteers since March and the limitations of Google Chat, our old messaging client, have become more apparent. We need a better way. We need to be able to keep all our volunteers and staff members connected in easy to manage groups, with a centralized interface, and easy to use tools.
 
So say hello to Twist!
 
Twist is a modern communication tool that provides us with a flexible and easy forum for community discussion. With apps for macOS, Windows, iOS, Android, Linux, and the web, our conversations will stay synced across all devices. Visit Twist's download center for details on the different versions available!
 
The roll-out for this new tool will be gradual, starting with the large Chat hangouts like the Virtual Water Cooler, Literary Salon, Listener Bureau, Training Hangouts, and QA Hangouts. When those groups have changed over, and everyone is comfortably using Twist, we can  move Project communication too. Starting with Literature projects, and then Textbooks. We’ll allow for a few months to complete this transition as we all get accustomed to this new tool! Once complete, we’ll have all volunteers working and chatting together in the same teams with the ability to join larger group conversations too!
 
We added a text Twist Reference Guide to our Resources page and we encourage you to watch this introductory video about Twist! 
 

 

The link to join Twist is here: https://twist.com/j/2abbc2863c6e85d3502548e77f1f59e0  Please join the conversation!

 


Welcome to webEB!

Welcome to webEB!

We are very pleased to announce the general release of webEB, the web-based version of EasyBooks! Please check out the video to the left that introduces this significant advancement in our audiobook production system. Many thanks to Russell for creating this great video!
 
webEB has many of the same features of the desktop versions and in addition to the ease of a web app, it now has punch & roll recording! The video shows some of the changes and new features, and this document also explains all the differences in the desktop applications and the web app. A complete reference document is also available for those who are not familiar with EasyBooks yet, and training will soon be available.
 
This app works in the Chrome browser in Mac and PC, and given the issues with the Mac version of EasyBooks (particularly on the Catalina OS), we ask that all Mac audiobook volunteers switch to this version now. If you are a PC user, you can try out this version if you like, but we will maintain the PC version for a while at least.
 
Even if you're a PC user who wants to stay with the PC version, please install the latest PC version. The character format in notes will not appear correctly between the versions if PC users don't update.
 
I want to sincerely thank the development group, a wonderful group of volunteers and staff who tested and have provided valuable feedback on webEB, particularly the Mac users who have been so patient! And we can't forget a heartfelt thank you to Jay Cotton for the many hours of development time he spent developing this web app. <3
 
 
 

Tech Tips: Volunteer Sitemap

A Common New Volunteer Story

As a new volunteer excited to start helping our struggling students, you may start at our main website and fill out a registration form, but you then get sent to another site for training. You get an email response with the same links just in case you lose them, but maybe that email gets buried by others and although you logged into the training center and started a course, you're not sure how to get back to it, and what is this volunteer portal you've heard about as well and are you supposed to go there for training? And why can't you log in at LearningAlly.org to continue your training? How can you find your way?!

 

We know our various sites and resources can seem like a maze! Navigating our volunteer system can be challenging at times and producing audiobooks is not a simple task. We started weekly Training Office Hours meetings where new volunteers and recent graduates can tune in and ask questions and get answers right away. We are also available through our Training chat for quick questions, and both communities also use their own Google chat channels for communication too (Virtual Water Cooler, Literary Salon, Textbook Staff hangouts, etc.). And there's always email as well. Paula Restrepo and Lori Leland also reach out to volunteers via email and phone to ensure they have what they need to succeed as volunteers. We wish we could be there looking over your shoulder to help when you're stuck, but our virtual volunteering system doesn't allow us to be there with you physically. 

 

What is virtual volunteering?

We use the term "virtual volunteering" sometimes to describe what you do since your volunteer activity is done online and from your own home. However, we do NOT consider you a "virtual volunteer"! You are very real and gracious folks who give your time and talents to help others succeed and we really, really appreciate you! We are here to help you navigate and figure out how you can help our students.

 

Try our new Volunteer Sitemap!

To alleviate some of this confusion, we created a Volunteer Sitemap mini-lesson that explains our various sites and what they do. New volunteers get a link to this in their initial emailed registration response, and it's also in our Virtual Training site dashboard and in the Volunteer Portal's Resources section at the bottom of the page. Traditionally, a sitemap is a map of a single Internet site, but out Volunteer Sitemap is designed to help you navigate all the sites you may encounter in our volunteer community. We hope this helps and feedback is always welcome!

 

Please reach out to us if you have any questions...we are here to help!


Tech Tips: Literature Portal login

You may have noticed that we use a lot of Google products: Google login, Hangouts chat, Google Groups, Google Drive cloud storage of audio files, Chrome browser (recommended), etc. It is a ubiquitous platform that offers a lot of flexibility and is very low-cost for nonprofits. We understand that others have a preference for other browsers or email clients for whatever reason, but using Google makes it much easier for us to develop and maintain our production systems. Almost everyone has a Google account these days and you can create one or easily tie a different email account to a Google account as well. 

 

We use Google login for the Training Site, EasyBooks, and the Literature Portal. However, we see some common issues with login in the Literature Portal that we'd like to cover today. Here are the troubleshooting steps we recommend if you're not seeing what you expect in the portal, i.e., missing PDF Download button or Google Group, or nothing in the My Projects tab when you have assigned projects:

  1. Be sure you're logging in at top right with the Google account we added to the Literature community;
     
  2. Try logging out and back in
     
  3. Try using an incognito window to login and see if that helps (in Chrome PC Ctrl-Shift-N or Mac Cmd-Shift-N); if that does help, try logging out by left-clicking the profile image picture at google.com; select Sign Out and then sign in just the account you want to use;
     
  4. If third-party cookies are blocked in your browser, you may be able to log in and download the PDF, but the Google Group will fail to display:
    To fix this, you need to allow third-party cookies from Google Groups:
    In Chrome, open the More action menu (3 vertical dots) at the top right of the screen and:
    - Select Settings in the drop-down menu;
    - Scroll down and press Advanced;
    - Open the Content Settings;
    - Open the Cookies Settings;
    - Under Allow, press Add; 
    - Enter groups.google.com and click Add; and
    - Go back to the project site in the portal and refresh the screen
 
We hope this helps those who have had these issues...here's an instruction sheet with more information and screenshots if you need it.

New Version of EasyBooks!

We are very pleased to announce a new EasyBooks release! 
Screenshot of EasyBooks
This new version 4.020 offers several new features that we think you will like:

  • More keyboard shortcuts;
  • A feature that helps eliminate click sounds on stop/start of recording;
  • Mac Mojave compatibility; and
  • Added support for bold, italics, underline and active hyperlinks in the notes field.
    You can do these by clicking Ctrl-B, Ctrl-I, Ctrl-U to turn it on and then click it again to turn it off (or select the text you want to change and use the same key combination to apply it).
    Hyperlinks should be automatic for any address that starts with http, https or www.
     

Links to the installation instructions are here and also linked from the EasyBooks homescreen (you may need to scroll down a bit):
EasyBooks for PC 4.020
EasyBooks for Mac 4.020

 

Not sure which version you have? Check the top bar and it will show which version you have. Please contact Vol-Support@LearningAlly.org if you need any help with the update or installation.

 

For more detail, please see our EasyBooks version doc


Tech Tips: Audio & Microphone

Let’s talk about audio and selecting the correct recording device! We do have Recommended Equipment lists for each community in the Resources section of this website, but I wanted to talk about some recording and microphone tips.

 

First of all, I'd like to thank our pro and semi-pro narrators...we really appreciate you lending us your wonderful voices for some pretty awesome juvenile fiction titles that engage our students! One thing we do ask is that you not condition your audio before you send it to us...don’t adjust the volume after recording, normalize, remove noise, etc. We have our own post-production audio processing that will take care of minor audio issues, and if you do anything to it as well, it comes out sounding over-processed and artificial. Be sure to use the correct audio format and sample rate as well. Here's a recent example that sounds over-processed (great narration, but definitely some audio issues):

 

Another common issue is not realizing which recording device is selected. This is an easy mistake that can happen in any recording software. When you play back your recording, listen carefully and if it sounds “roomy” or distant, it might be using the wrong recording device. In Audacity, the microphone is selected at the top of the screen:

Audacity's mic selection is shown

 

 

The place to select the recording device differs in other audio software, of course. 

 

In EasyBooks, look at the bottom of the screen where it says Input:

EasyBooks bottom of screen where Input is shown

 

 

 

 

If it’s blank or doesn't look right, click the settings gear icon on the left and choose a different input device and click OK. 


We hope this helps but don't hesitate to ask for assistance if you're not happy with your audio quality...we are here to help!
 


Highlighted Text

 Reminder Tip:: If the text is bold, highlighted or in italics, use your voice to highlight it. Pause, say the word, slightly lesser pause, continue reading.