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Volunteer Nation Blog

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“You make a living by what you get. You make a life by what you give.” ~Winston Churchill


A New Way to Support You!

If you've been visiting the volunteer portal, and I'm sure we all do, all the time, you may have seen a change to the Support page! We continue to grow and improve our volunteer support and that means centralizing information and streamlining the process of finding answers and contacting staff for help. To do that, we've implemented a new Knowledge Base and support chat feature for our volunteers.

Knowledge Base Link - Support at the far right of the tab menu.


A Knowledge Base is a collection of articles that can help you with the issues you may encounter as a volunteer. The articles in our knowledge base are broken down into categories you can click on to explore, or you can use the search field at the top to find relevant articles. This knowledge base is not unlike the resources pages you'll find in the training center, the volunteer portal, and in project guides. In fact, many of these articles are taken directly from those sources. 

Knowledge Base Homepage


If the Knowledge Base doesn't answer your question, there's a chat icon at lower right corner. Click to open the chat client and enter your question. Your message will be sent to Learning Ally staff and they'll join you in a chat conversation to provide assistance. We are usually available in the chat from 9am-5pm on weekdays but if your question arises outside that time (or we’re not available), please fill out the form in the chat and we’ll respond soon via email. 


Since we have these new resources we'll be phasing out the vol-support email address. It currently responds by directing you to the new Knowledge Base and support site, but we will shut down that email option at some point. 


We hope you find this system easier to use and please let us know if you think we’re missing  any particular articles. It is a work in progress and can be easily updated. 


April May Be Over…


But there's no reason to stop our volunteer appreciation and recognition efforts. Check out the recording of our volunteer appreciation event for "thank you's" from Learning Ally CEO Andrew Friedman, student users, parents and teachers. And if you watch to the end you might be able to find your name in the list of milestone achievements for the past year. Speaking of milestones, take note of the leaderboard on the Log Hours page. If you want to see your name on that list one day, then check out the examples set by other dedicated volunteers.


Building Books for Student Success Ends Soon


Our annual fundraising event is drawing to a close with the end of May, so this is your last call to get involved with the program. You'll find detailed instructions on how to get involved on the front page of the volunteer portal. Also, if your friends and family made a promise to donate to your campaign page, but haven't quite gotten around to it yet, now's the time to remind them pitch in and help you to help our students.


Congratulations Recent Training Graduates


Kim A., Patricia R-B., Rohan S., Cristal F., Rahim S-A., Eugene K., William B-M., Stephanie S-A., Fariya F., Paula C., Ilana V., Genie H., Danitra G., Emily C., Aditi V., Caroline S., Teri M., Hugo C., 




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